FAQ

678 bet FAQ — Answers to All Your Questions

From opening an account to claiming bonuses, cricket betting to withdrawals — clear answers to the most common questions about using 678 bet, all in one place.

This page is a detailed FAQ collection for 678 bet. It contains questions and answers organised into five main sections — account and login issues, how to play on mobile, cricket and sports betting, bonus rules, and the withdrawal process. Every answer is written with the real experience of Bangladeshi players in mind. Jump straight to your section from the index below, or read through the whole page.

Account

Account and Login

Go to the 678 Login page and click the "Forgot password?" option. Enter your registered mobile number or email and an OTP will be sent to you. Verify your identity with that OTP, then set a new password. The password reset usually takes a few minutes. If you have any trouble, contact 678 bet live chat.

First make sure you are entering the correct username and password — check whether uppercase and lowercase letters matter. Clear your browser cache and cookies and try again. If you enter the wrong password too many times, your account may be temporarily locked; in that case wait a while or contact live support.

Log in to your 678 bet account and go to profile or account settings. You will find an option there to update your mobile number or email. For security, you may be asked to verify via OTP or password to confirm the change. If you cannot find the option, live chat support will help you easily.

Yes, you can log in from any device using your username and password. The first time you log in from a new device, you may be asked for an OTP or identity verification — this is for the security of your account. After logging in, your full balance, betting history and bonuses will all be exactly as before.

No. To take part in casino or sports betting at 678 bet, you must be 21 years of age or older (21+). It is important to provide accurate information when creating an account. If any discrepancy is found during age verification, the account may be suspended. See the responsible gaming guidelines for more details.
Mobile

Mobile Use

678 bet supports both Android and iOS platforms. You can play directly on the site through modern smartphone browsers (Chrome, Safari). An Android APK and iOS app are also available through official channels. The site works fully on tablets as well. Some games may have limitations on older Android versions.

Clear your browser cache and cookies — on Chrome this can be done from Settings → Privacy → Clear browsing data. Then reload the page. Check that your internet connection is working properly (Wi-Fi or 4G). If you are using the app, close it and reopen it. If the problem continues, check whether the 678 APK has an update available.

The 678 bet Android (APK) and iOS apps are available through official channels. It is best not to download from third-party sources — doing so can create security risks. You will find more details about the app on the 678 App page. Keeping the app regularly updated gives you the best performance.

If you log in again after the connection is restored, the game continues from the last state recorded on the server. In-progress rounds in slot or live casino games are saved on the server, so your balance is safe. However, in sports betting, live market odds change quickly, so you may see new odds after a disconnection.
Sports

Cricket and Sports Betting

To find the total return from decimal odds, simply multiply your stake × odds. Example: Team A's odds are 3.00 — if you bet ৳1,000 and win, you receive ৳3,000 (৳2,000 profit + ৳1,000 stake back). If Team B's odds are 1.80, a ৳1,000 bet that wins pays ৳1,800 (৳800 profit). The higher the odds, the greater the potential win — but the probability of winning is also comparatively lower. Find more detail in the cricket betting guide.

In live betting, odds change in real time while the match is in progress. New markets open after every over, wicket or goal. It is important to confirm the odds before placing a bet, as they change quickly. 678 bet offers live betting on BPL, IPL, T20 World Cup and other international matches.

Among Bangladeshi players, the most popular markets are: Match Winner, Top Batsman, Top Bowler, Innings Run Total (Over/Under), and Player Performance. BPL and Bangladesh Tigers matches also have team-specific markets. In live betting, new markets open after every ball.
Among Bangladeshi players, the most popular markets are: Match Winner, Top Batsman, Top Bowler, Innings Run Total (Over/Under), and Player Performance. BPL and Bangladesh Tigers matches also have team-specific markets. In live betting, new markets open after every ball.

Yes, BPL, IPL and ICC international matches are all available on the same platform at 678 bet. You can place bets on multiple matches at the same time, and you can also build a multi-bet (accumulator) to play on combined odds. In a multi-bet, all selections must win, but the combined return is much higher.

In a multi-bet, the combined odds are found by multiplying the odds of all selections together. Example: three selections with odds of 1.60, 1.70 and 1.80; combined odds = 1.60 × 1.70 × 1.80 ≈ 4.90. A ৳100 bet returns ৳490 if all win. However, if any single selection loses, the entire ৳100 is lost. It is therefore wise to start with fewer selections.
Bonus

Bonus Terms

Yes, 678 bet's 150% welcome bonus is available only once per account — at the time of the first deposit. Attempting to claim the bonus by opening multiple accounts may result in account suspension. To receive this bonus, a minimum deposit of ৳300 is required and you must apply within the specified time limit for claiming the bonus.

Wagering means you must bet the bonus amount a specified number of times before you can withdraw. The wagering requirement for 678 bet's welcome bonus is 15x the bonus amount. Example: deposit ৳1,000, bonus is ৳1,500, balance is ৳2,500, wagering is ৳1,500 × 15 = ৳22,500. This means you must place a total of ৳22,500 in bets before you can withdraw the bonus.

Every bonus has a set expiry period. If wagering is not completed within the specified time, the bonus and any winnings from it may be cancelled. So read the terms and conditions carefully before claiming a bonus and plan to finish your play within the validity period.

Generally, slot games count 100% towards completing the wagering requirement. Live casino, baccarat and roulette may count partially, and some games do not count towards bonus wagering at all. Check the bonus terms and conditions at 678 bet for the exact list. You can browse slots on the 678 bet slots page.

Select the bonus option when making your first deposit to the account. A minimum deposit of ৳300 will automatically add the 150% bonus — up to a maximum of ৳15,000. If the bonus does not appear automatically, contact live chat. Remember, you must meet the 15x wagering requirement before you can withdraw the bonus.
Withdraw

Money Withdrawal

Yes, withdrawals at 678 bet are available seven days a week, twenty-four hours a day. You can submit a withdrawal request to bKash, Nagad, Rocket, Upay or bank transfer at night or on Fridays and Saturdays. Withdrawals are usually processed within 1 hour. Bank transfers may take additional time due to the bank's own processing hours.

To withdraw winnings from a bonus, the wagering requirement must be completed first. For the welcome bonus, that is 15x the bonus amount. Once wagering is complete, the bonus balance converts to real money and can then be withdrawn normally. The minimum withdrawal amount is ৳800.

Withdrawals at 678 bet are usually processed within 1 hour. bKash, Nagad, Rocket and Upay are processed quickly. Bank transfers may take additional time depending on the bank's own working hours and processing time. If your account verification is complete, processing is even faster.

A "Pending" status means the request is under review. Approval and transfer normally happen within 1 hour. If more than 1 hour has passed, contact live chat with your transaction reference and ask about the status. If account identity verification is still in progress, it may take a little longer.

The minimum withdrawal at 678 bet is ৳800 for all methods. The available methods are: bKash, Nagad, Rocket, Upay and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major Bangladeshi banks). Withdrawing by the same method you used to deposit is generally the easiest option.

Still have questions? Support is always here

If you don't find the answer to your question in this FAQ, don't worry. The 678 bet support team is ready to help in Bengali and English, 7 days a week, 24 hours a day. The contact options are listed below.

Live Chat Support

Click the live chat icon from any page on the site. Talk to our support team directly in Bengali — active day and night, even on holidays. Most issues are resolved quickly through live chat.

Email Support

For detailed matters or document-related issues, contact us by email: [email protected] — you can write in Bengali or English. Our team tries to respond as quickly as possible.

Responsible Gaming Guide

For anything related to setting play limits or taking an account break, visit the responsible gaming page. Detailed advice on safe and informed play for players aged 21+ is available there.